Frequently Asked Questions
Why can't I download the app on my iPhone?
Why don't I see all of my set-top boxes when I'm prompted to select one?
How do I know which service package I have?
How do I retrieve my XFINITY Username/Password?
Why can't I log on to my Facebook account?
How do you know what's popular in my area?
My channel line-up doesn't look right. How do I change it?
I selected the wrong set-top box to control. How do I change it?
I don't see any Spanish language programming. How do I turn that on?
How do I view upcoming programs?
How do I filter the Popular listings just Sports, Movies, Kids and New Programs?
How do I view what I've recently tuned to?
How do I favorite a channel?
How do I manage my favorite channels?
How do I favorite a show?
How can I view all of my favorite shows?
How can I filter the listings for only HD programming?
I've opted out of push notifications for new episode alerts. How do I turn on new episode alerts if I change my mind?
How do I disconnect my Facebook account?
How do I sign out of the app?
What can I search for?
How do I view upcoming airings of my favorite shows?
What does the blue pie chart mean?
How do I view a channel's upcoming programs?
How do I tune to a program with this app?
How do I set a reminder for an upcoming program?
How do I record?